Orders are processed after payments are made. Please allow 3 - 5 working days for processing of bank cheques.
For orders in the province, you may also pay us through bank deposit of cash to our Metrobank account. Please call us for more details.
Shipping and Delivery
Delivery is free within Metro Manila for orders above Php10,000.
Delivery is scheduled within 1 to 3 working days from receipt of payment. Cheque payments are cleared in the bank before processing for delivery.
You may return new, unopened items purchased directly from Thermovar within 30 days of delivery for a full refund. Items should be returned in their original product packaging, with all parts and manuals complete. We shall reimburse return shipping costs if the return is due to our error. We do not charge restocking fees for items returned complete with their original packaging within 30 days.
You can expect to receive your refund within two weeks after returning items. We process refunds as soon as possible.
Unless otherwise required by law, there are restrictions to returnable items.
Items that are not returnable are:
- Opened consumable goods
- Electrical devices and motors that have clearly been used
- Items damaged due to misuse, overuse, or wrong installation
Partial refunds can be issued for the following:
- New, unopened items returned more than 30 days after delivery
- Any item not returned in the original condition (e.g. missing manuals, box or packaging)